Privacy Policy

Last updated: May 1, 2025

Introduction

Welcome to Joinable ("we," "our," or "us"). We are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

Information We Collect

We collect several types of information from and about users of our Service:

Personal Information

We may collect personal information that you provide directly to us, such as:

  • Contact information (such as name, email address, and phone number)
  • Account credentials (such as username and password)
  • Profile information (such as profile picture and bio)
  • Content you post on the Service (such as photos, videos, comments, and other materials)
  • Communications you send to us (such as customer support inquiries)

Usage Information

We may automatically collect certain information about how you access and use the Service, including:

  • Device information (such as your IP address, browser type, operating system, and device identifiers)
  • Usage details (such as time, frequency, and duration of your activities on the Service)
  • Location information (such as general location based on IP address)

How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Service
  • Process and complete transactions
  • Send you technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and requests
  • Develop new products and services
  • Communicate with you about products, services, offers, and events
  • Monitor and analyze trends, usage, and activities in connection with our Service
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize and improve the Service and provide content or features that match user profiles or interests

How We Share Your Information

We may share your personal information in the following circumstances:

  • With Other Users: When you share content or interact with other users on the Service, the information you share is visible to those users.
  • With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
  • For Legal Reasons: We may disclose your information if we believe it is necessary to comply with applicable laws, regulations, legal processes, or governmental requests.
  • In Connection with a Transfer of Business: If we are involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with third parties when you have given us your consent to do so.

We do not sell your personal information to advertisers or other third parties.

Your Choices

You have several choices regarding the use of your information on our Service:

Account Information

You can update, correct, or delete your account information at any time by logging into your account.

Deleting Your Account

To delete your account, you can select "Delete Account" from the settings menu found on your profile page. Please note that this action is permanent and irreversible. Once you delete your account:

  • All your posts, photos, and videos will be permanently deleted
  • Your chat history and messages will be removed
  • Your profile information will be erased
  • All data associated with your account will be permanently deleted with no backup available

This process cannot be undone, so please be certain before proceeding with account deletion.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service.

Promotional Communications

You can opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Service. Any transmission of personal information is at your own risk.

Children's Privacy

Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at privacy@joinable.us.

International Data Transfers

We are based in the United States and the information we collect is governed by U.S. law. If you are accessing the Service from outside the United States, please be aware that information collected through the Service may be transferred to, processed, stored, and used in the United States and other jurisdictions. Data protection laws in the U.S. and other jurisdictions may be different from those of your country of residence. Your use of the Service or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your information in the U.S. and other jurisdictions as set forth in this Privacy Policy.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Service or by other means. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Service and this Privacy Policy to check for any changes.

Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: support@joinable.us

Postal Address: 24 Tamalpais Avenue, Mill Valley, CA 94941